Effective Date: 3 June 2025

1. Introduction

Vman Builds, a division of (parent company—TBD) ("we", "our", or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information across our platforms, including the Vman Builds website, the Vman Workspace (learning workspace), the Vman Builds Mobile App (engineering reference and tools app), our digital build plans, downloadable engineering cheatsheets, engineering labs (pre-recorded or live), and future online course offerings.

This policy applies to all users, including visitors, customers, students, and members who engage with our services.

2. Information We Collect

We collect the following categories of personal information:

Coaching Data:
Application forms, session notes, communication history, booking preferences, and feedback collected during coaching services.

Personal Identifiers:
Name, email address, and contact details.

Account Information:
Username, password (hashed), and account preferences.

Transaction Data:
Purchase history, billing address, and membership status (processed securely via Stripe or other third-party processors).

Mobile App Data:
Tool usage within the Vman Builds Mobile App, app version, device operating system, crash reports, offline activity logs, and optional permissions (e.g. file access, notifications).

Workspace Data:
Notes, files, activity logs, scene settings, data sheet entries, template usage, and customisations within Vman Workspace, including user-defined content and workspace state.

Course and Lab Activity:
Progress, completion status, participation and interaction data, feedback, and certificates (where applicable).

Community Data (if applicable):
Posts, comments, reactions, profile information, moderation records, and participation metadata within community features hosted by Vman Builds.

Technical Data:
IP address, browser type, device information, operating system, and referral URLs.

Usage Data:
Interaction history, pages visited, and time spent on our website or apps.

Marketing Data:
Email preferences, subscription status, and open and click-through rates.

3. How We Collect Information

We collect information:

• Directly from users: via forms, checkouts, course or lab registration, coaching applications, and support communication.

• Automatically: through cookies, analytics, and similar tracking technologies.

• From third-party services: including payment processors, learning management platforms, analytics providers, and infrastructure services.

4. Why We Collect Your Data

We collect and process personal information for the following purposes:

• To schedule, deliver, and personalise coaching services and collect feedback for service improvement.

• To provide access to digital downloads, tools, labs, and learning resources.

• To support functionality, determine user access rules, and improve the performance of the Vman Builds Mobile App.

• To personalise the user experience in the Vman Workspace, determine user access rules, improve workspace features, and support note editing, scene configuration, and data sheet operations.

• To fulfil orders and process payments.

• To provide customer service and technical support.

• To monitor, evaluate, and improve our courses, labs, and digital offerings.

• To moderate community features, enforce platform rules, prevent misuse, and maintain a safe and constructive learning environment.

• To communicate updates, offers, and educational content (with consent).

• To comply with legal and regulatory requirements.

5. How We Use Your Data

Your information may be used to:

• Schedule, conduct, and personalise coaching sessions, store session summaries, and follow up on action items or feedback.

• Set up, authenticate, and maintain user accounts.

• Deliver purchased or subscribed content, including labs and learning resources.

• Track learning progress and tool usage.

• Determine user access rules and provide and improve functionality within the Vman Builds Mobile App, including performance monitoring and error reporting.

• Determine user access rules and provide and improve functionality within the Vman Workspace, including note editing, scene and template customisation, workspace synchronisation, and activity logging.

• Send transactional and promotional communications.

• Conduct aggregate and anonymised analysis for service improvement and planning.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate user sessions.

• Remember user preferences.

• Analyse usage behaviour via analytics tools (e.g. Google Analytics).

• Deliver targeted advertising, only where explicit consent has been provided.

You can manage cookie preferences through your browser settings or via our cookie consent banner.

7. Sharing Your Information

We may share your information with:

• Payment Processors: such as Stripe or PayPal (we do not store payment card details).

• Learning and Content Platforms: such as Kajabi or similar services.

• Email and CRM Tools: for communications and support.

• Analytics Providers: for usage analysis and performance monitoring.

• Legal Authorities: where required to comply with applicable laws.

• Affiliates: within (parent company—TBD), where relevant to service delivery.

We do not sell your personal data.

8. Data Storage and Security

Data is stored on secure servers located in Australia, the United States, or the European Union, depending on the service provider. We implement technical and organisational safeguards including encryption, access controls, and secure hosting environments.

User-generated content within Vman Workspace remains the property of the user. We process and store this data solely to provide platform functionality, subject to this Privacy Policy and applicable law.

In the event of a data breach, we will notify affected users and relevant authorities as required by law.

9. Data Retention

• Workspace data: retained for the duration of the active account. Deleted or anonymised upon account deletion unless retention is required for legal or operational reasons.

• Mobile app data: retained while the account is active or until cleared by the user. Error logs and usage data may be anonymised and retained for analytics.

• Account and transaction data: retained for 7 years for legal and tax purposes.

• Marketing data: retained until the user unsubscribes or deletes their account.

• Coaching data: retained for up to 2 years after the final session unless deleted earlier upon request or retained for legal or ethical compliance.

10. Your Rights

Depending on your jurisdiction (including GDPR in the EU and the Australian Privacy Principles), you may have the right to:

• Access personal data we hold about you.

• Correct inaccurate or incomplete information.

• Request deletion of your data.

• Withdraw consent to marketing communications.

• Request data portability.

• Lodge a complaint with a relevant data protection authority.

To exercise these rights, contact us at [email protected] .

11. International Data Transfers

We may transfer personal data outside your country of residence. Where required, we implement appropriate safeguards such as Standard Contractual Clauses or rely on service providers compliant with recognised international data protection frameworks.

12. Children’s Privacy

Our services are not intended for children under the age of 13 (or under 16 in the European Union). We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will delete it promptly.

13. Third-Party Links and Embedded Content

Our content may include links to third-party websites or embedded services (such as YouTube or external tools). These third parties operate under their own privacy policies, and we are not responsible for their data practices.

14. Policy Updates

We may update this Privacy Policy to reflect changes to our practices or legal requirements. Significant updates will be communicated via email or on our website. Continued use of our services indicates acceptance of the updated policy.

15. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, contact:

Vman Builds
A division of (parent company—TBD)
Email: [email protected]